Frequently Asked Questions
If You Cannot Find Your Answer and What This Page Covers.
While you are here
What is the minimum deposit amount?
The minimum deposit for most payment channels is RM10. Some e-wallets or bank transfers may require a slightly higher minimum, but RM10 is the general starting point across the lobby.
How much turnover does a bonus carry?
12×, calculated on the deposit and the bonus together. Slots clear it in full, live tables at 20%. The offer itself is 100% on a first deposit.
What does 'turnover requirement' mean?
A turnover requirement is the total amount you must wager before bonus funds become withdrawable cash. For example, a 10x turnover on a RM50 bonus means you need to place RM500 in bets before cashing out.
Which languages does support speak?
Live chat is staffed around the clock in English and Bahasa Melayu. A payment question is answered in either — DuitNow and FPX included.
Which providers supply the games?
The lobby draws on Joker and QTECH, among others.
Which payment channels are supported?
The platform supports Touch 'n Go, GrabPay, Boost, DuitNow, FPX online banking, and standard bank transfers. All deposits and withdrawals are handled in Malaysian ringgit (RM) with no additional fees from the site.
If You Cannot Find Your Answer
If your question is not listed here, check the Help or Support section inside the lobby. The site also has a live chat feature that is available around the clock for registered members. You can also browse the terms and conditions page, which covers account rules, bonus limitations, and payment policies in full. For personal account matters, sending a message through the site's contact form is the quickest route.
What This Page Covers
This page answers the most common questions players ask about using the platform. It covers deposits, withdrawals, account rules, payment methods, mobile access, and what to do if a game drops mid-round. Each answer is kept short and straight to the point. If you need more detail on a specific process, the answer will point you to the correct part of the lobby or settings menu.
There is a page each for Live Games, Fishing Games, Arcade Games, Slots, and the promotions lists what is live.
Start playing at MCO99
Everything above applies from the first deposit onward.