Contact Us

Support Channels and Their Best Use

For anything related to your account—login problems, balance checks, or withdrawal queries—live chat is the fastest option. The chat window is available from the lobby and connects you directly to a support agent. Use the contact form when you need a written record of your request, such as reporting a technical bug or disputing a transaction. The form sends a copy to your registered email, so you have a reference for follow-ups.

Expected Reply Times by Channel

Live chat typically connects you to an agent within a few minutes during normal hours. If the queue is long, the system will show your position and an estimated wait time. For the contact form, you can expect a reply within 24 hours. Most responses arrive sooner, but the team prioritises urgent account matters through live chat first.

What to Prepare Before Opening a Chat

To get a helpful first reply, have your account username ready. If your query involves a transaction, note the approximate time it occurred and the payment channel you used, such as Touch 'n Go e-wallet or a bank transfer. Providing these details upfront lets the agent check your account without asking for more information. This avoids back-and-forth and speeds up the resolution of your issue.

Languages and Support Hours

Support agents answer in English and Bahasa Malaysia. You can start a conversation in either language, and the agent will respond in the same language throughout the session. Live chat is staffed 24 hours a day, seven days a week. The contact form is checked during the same hours, but replies may take slightly longer outside peak periods.

What Not to Share in Public Channels

Never send your account password, full card number, or any one-time verification code through live chat or the contact form. These details are never requested by legitimate support agents. If an agent does ask for such information, stop the conversation and report it immediately. The platform uses secure methods to verify your identity without exposing sensitive data.

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